Shipping policy
Do you offer free shipping?
Yes. We offer FREE Worldwide Shipping on every order, with no minimum purchase required.
Which countries do you ship to?
We proudly ship to customers worldwide. If you're unsure whether we deliver to your location, feel free to contact our support team before placing your order.
How long does order processing take?
Orders are typically processed within 1–3 business days after your purchase has been confirmed. During busy periods or holidays, processing times may be slightly longer.
How long does shipping take?
Estimated delivery times are:
- United Kingdom: 6–10 business days
- Europe: 6–12 business days
- United States & Canada: 7–12 business days
- Australia & New Zealand: 7–14 business days
- Rest of the World: 10–20 business days
Please note that these are estimated delivery times and may vary depending on your location and local customs processing.
Will I receive a tracking number?
Absolutely. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number so you can monitor your delivery every step of the way.
My tracking hasn't updated. Is that normal?
Yes. Tracking information may take 2–5 business days to update after your order has been shipped. This is completely normal while your parcel is being processed by the carrier.
Will I have to pay customs duties or import taxes?
Depending on your country's regulations, customs duties, VAT, or import taxes may apply. These charges are determined by your local customs authority and are the responsibility of the customer.
Can I change my shipping address after placing an order?
If your order hasn't been processed yet, we'll do our best to update your shipping address. Please contact us as soon as possible, as changes cannot be made once an order has been dispatched.
My order arrived damaged or incomplete. What should I do?
We're sorry to hear that. Please contact our customer support team within 48 hours of receiving your order and include your order number along with clear photos of the item and packaging. We'll work quickly to resolve the issue.
My package says delivered, but I haven't received it.
We recommend checking with household members, neighbours, your building reception, or your local delivery carrier first. If you're still unable to locate your package, please contact us and we'll gladly assist you.